Returns & Refund Policy
Returns
You may return an eligible item within 14 days of receiving your order, in line with your legal right of withdrawal.
Return conditions
Items must be unworn, unused, unwashed and returned in their original condition, with all tags and original packaging/accessories included. Items showing signs of wear, damage, perfume or make-up stains, or alterations may not be accepted.
Non-returnable items
- Pre-order items: returnable under the normal return/withdrawal rules.
- Made-to-order Guest Wear diracs: may be non-returnable where the legal exception for goods made to your specifications or clearly personalised applies.
- Sale items: no automatic final-sale rule — they follow the normal legal return/withdrawal rules unless a specific lawful exception applies.
How to start a return
Email us at iqlimahcouture@gmail.com with your order number and the item(s) you wish to return, and we will guide you through the process.
Return shipping
Return shipping costs are paid by the customer, unless the item is faulty, damaged or incorrect. We recommend a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once your return has been received and checked, refunds are issued to your original payment method, within the applicable legal timeframe.
Exchanges
We do not currently offer exchanges. You can return an eligible item and simply place a new order for the size or colour you would like.